Questions: (Click to read the Answers)
What is Travel Protection?
Why do I need Trip Cancellation or Interruption coverage?
Why do I need this if I'm covered by my credit card policy?
What is a Pre-existing Condition?
May I purchase this coverage up to the date of departure?
Is this refundable?
My traveling companion cancels, I still want to go on the trip. Will the insurance cover additional costs?
What is the effective date of my Insurance Protection Program?
May I cancel my trip and receive my deposit or trip cost back?
Won't my Homeowner's and Medical Insurance provide protection during my trip?
Will the Insurance Protection Program cover me to cancel or interrupt my trip due to terrorism?
If I am laid off or fired, is this covered under Insurance Protection Plan?
May a foreign national purchase a Insurance Protection Plans?

  

Q: What is "Travel Protection" and why do I need it?

Travel Protection is a combination of insurance coverages and travel assistance service; when combined into a comprehensive package protects you and your family before and during your trip. You invest a lot of time and money when you travel. Doesn't it make sense to protect that investment? Remember, no matter how well planned your trip is, the unexpected can and often does occur. No one can predict the future, but travel insurance protection plans give you peace of mind so you can enjoy your trip.

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Q: Why do I need Trip Cancellation or Trip Interruption protection?

Every travel supplier (Tour Operators, Hotels, Travel Agencies, Cruise lines or Airlines) has cancellation penalties. You pay a deposit or final payment toward a trip or vacation and these suppliers will apply their published penalties to your trip. You will find the published penalties more severe as your scheduled departure date gets closer. These published penalties inform you that if you cancel, the supplier will hold all or a large percentage of your monies placed as down payment, deposit or final payment. You will lose this money. Trip Cancellation and Interruption is designed to reimburse you for your loss if you cancel or interrupt for a covered reason.

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Q: Why do I need a travel protection plan when I am covered by my credit card's insurance policies?

Credit card insurance policies may protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card. Insurance protection plans provide comprehensive coverage including Trip Cancellation and Interruption benefits. Remember that your hard-earned travel investment may be lost to travel suppliers such as cruise lines and tour operators if you cancel within their non-refundable cancellation period.

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Q: What is a Pre-Existing Condition?

Any injury, sickness or condition of you, or your traveling companion, you and/or your traveling companion's family member or your business partner which within the sixty (60) day period prior to the effective date of your protection plan coverage under this plan:
a) manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment;
b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or
c) required medical treatment or treatment was recommended by a legally qualified physician.

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Q: May I purchase this coverage up to the date of departure?

Yes, however pre-existing conditions will apply if coverage is purchased more than 10 days after the initial deposit is made.

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Q: If I change my mind after enrolling in the protection plan, is it refundable?

Yes, if you are not completely satisfied within 10 days of purchasing the protection plan, Travelex will refund your plan cost, as long as you have not departed or filed a claim.

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Q: My traveling companion cancels their trip because of an accident and I still want to go on the trip, however there are additional costs because of my traveling companion's cancellation. Will Insurance Protection Plans cover these additional costs?

Yes, you are covered for a single supplement upgrade when your traveling companion cancels or interrupts a trip for a covered reason and you do not.

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Q: What is the effective date of my Insurance Protection Program?

12:01 a.m. following the date you submit (via the Internet) or phone your enrollment in with the proper payment.

  • Trip cancellation and assistance services begin on your effective date
  • Trip Delay/Missed Connection begins on your departure date
  • Flight Accident Plan begins on the departure date or the date you transmitted your enrollment with proper payment
  • All other coverage's (including Trip Interruption ) begin 12:01 a.m. on you departure date or your effective date, whichever is later.

All coverages end when the trip is completed or after the maximum trip length is reached, whichever comes first. 

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Q: May I cancel my trip for any reason and receive my deposit or trip cost back under my Insurance Protection Plan?

No, all protection plans have limitations and restrictions. Insurance companies do understand that there are many unexpected reasons why you would need to cancel your trip. 

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Q: I have Homeowner's and Medical Insurance; won't these policies provide protection during my trip?

It is best to review your current insurance programs and the coverage they offer when you are traveling. Many HMO's and PPO's offer limited coverage when traveling outside your networks. Medicare supplement benefits also need to be reviewed to determine their exact benefits or lack of benefits when traveling.  Insurance Protection Plans offer primary medical coverage because of the varying degree of limitations offered by many medical plans. Homeowner's and rental policies usually have large deductibles in the event of lost or stolen baggage when traveling. You file with your insurance company first and there are no deductibles.

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Q: I am planning a trip to a country that has had terrorist activity. Will Insurance Protection Programs cover me to cancel or interrupt my trip due to terrorism?

Terrorism is a reason to cancel under many insurance coverage plans. Remember that the United States Department of State must issue a travel warning stating you should not travel to this country or region for a period of time, which includes your trip. If this warning is issued after your effective date and covers your trip dates, then you may cancel or interrupt.

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Q: If I have made the final deposits on my family vacation and I am laid off or fired by my employer, is this a covered reason to cancel under my Insurance Protection Plan?

Insurance Protection Plans do offer protection for cancellations due to terminations or layoffs affecting you or a person sharing the same cabin or hotel room. Remember that employment must have been with the same employer for at least 3 consecutive years.

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Q: May a foreign national purchase a Insurance Protection Plan?

Insurance Protection Plans can be purchased by any traveler who is physically in the United States at the time of purchase or any United States resident.

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